 |
 |
Post It Right FAQ
All orders must be placed on the website order form to insure accuracy.
Online order processing benefits include:
Accurate and detailed information reducing errors.
Service requests can be made any time of day.
Online order processing benefits include:
Accurate and detailed information reducing errors.
Service requests can be made any time of day.
Office hours are 7 a.m. to 6 p.m. Monday thru Friday, however if it is an emergency please call anytime.
A confirmation email will be sent when post is installed or removed.
Please enter any special instructions under the “Additional Information” field on the order form,
use as much space as necessary.
The best and fastest way to contact is by phone 928-273-6896
Office hours are 7 a.m. to 6 p.m. Monday thru Friday, however if it is an emergency please call anytime.
You may also email postsbykb@gmail.com
We will do our best to have your order processed the next business day if possible.
Please allow two business days for completion.
Mayer, Cordes Junction, Spring Valley Etc. are usually only done on Thursday, however, we will go out that way sooner if we get enough requests.
New Years Day, Memorial Day, The Fourth of July, Labor Day, Thanksgiving, and Christmas are Federal Holidays and do not count as business days.
Please allow two business days for completion.
Mayer, Cordes Junction, Spring Valley Etc. are usually only done on Thursday, however, we will go out that way sooner if we get enough requests.
New Years Day, Memorial Day, The Fourth of July, Labor Day, Thanksgiving, and Christmas are Federal Holidays and do not count as business days.
Almost all of the orders we receive are completed within those two days.
However, there are some things that can delay a request.
Providing us with incorrect information, or going outside of your regular service area (20 miles or more) are two reasons. Severely inclement weather is another.
However, there are some things that can delay a request.
Providing us with incorrect information, or going outside of your regular service area (20 miles or more) are two reasons. Severely inclement weather is another.
We always try to comply with our customers request, but we cannot guarantee service on any particular day.
The best suggestion is to give us your information and inform your homeowners that we require two days to complete the service request.
The best suggestion is to give us your information and inform your homeowners that we require two days to complete the service request.
Our policy is to request all communication remain strictly between the agent and the homeowner.
Please inform them that we will service the task during the two business days after you request it.
Please inform them that we will service the task during the two business days after you request it.
It is suggested that you remove your riders and any other materials prior to ordering the removal.
However, if that was not convenient, we will take your riders and other materials off the post-sign and leave them by the front door or front porch, somewhere out of the way, but not hidden.
If the post-sign was on a lot, we will leave them on the ground, where the post-sign was installed.
Make sure you pick them up!
However, if that was not convenient, we will take your riders and other materials off the post-sign and leave them by the front door or front porch, somewhere out of the way, but not hidden.
If the post-sign was on a lot, we will leave them on the ground, where the post-sign was installed.
Make sure you pick them up!
Many times, agents forget to go back by the property and pick up the riders, directional arrows, or metal frames you were using to supplement the post-sign.
The other possibility is that the homeowner pulled up the post-sign and placed it in the garage, shed, or other inaccessible place, and we were not able to retrieve it.
There is a charge to go back to retrieve it.
The other possibility is that the homeowner pulled up the post-sign and placed it in the garage, shed, or other inaccessible place, and we were not able to retrieve it.
There is a charge to go back to retrieve it.
We will place the post anywhere you like on the property stated on the order form as long as it is safe and legal.
If you choose, however, to allow us to use our best judgment, and then disagree with our selection, there is a service call charge to go back and move it.
If you choose, however, to allow us to use our best judgment, and then disagree with our selection, there is a service call charge to go back and move it.
Due to the high volume of post-signs we install on any given day, it is not possible to meet our customers at the site at a particular time.
The best way to insure we place the post where you would like it is to place a marker.
We suggest the following: 1. Stakes with ribbons. 2. Metal frames or directional arrows. 3. Rocks stacked Check in your office, they may have some already.
We require that you place a marker for properties that have underground sprinklers, invisible dog fences, etc. If we get to the property and no marker is present, we will not install the post.
A service call charge will apply for us to go back when the marker has been placed.
Also, if you fail to inform us that the property has an underground sprinkler, invisible dog fence, etc., we will not be responsible for any damages.
If we are told to look for a marker on a property without special circumstances, and there is no marker present, our installer will use their best judgment.
We do this to avoid delay and to save you the cost of a service call.
If you dislike the location, there will be a service call charge to move it.
The best way to insure we place the post where you would like it is to place a marker.
We suggest the following: 1. Stakes with ribbons. 2. Metal frames or directional arrows. 3. Rocks stacked Check in your office, they may have some already.
We require that you place a marker for properties that have underground sprinklers, invisible dog fences, etc. If we get to the property and no marker is present, we will not install the post.
A service call charge will apply for us to go back when the marker has been placed.
Also, if you fail to inform us that the property has an underground sprinkler, invisible dog fence, etc., we will not be responsible for any damages.
If we are told to look for a marker on a property without special circumstances, and there is no marker present, our installer will use their best judgment.
We do this to avoid delay and to save you the cost of a service call.
If you dislike the location, there will be a service call charge to move it.
We will be happy to install your riders on the post-sign if they are left at the property.
Post it Right! Will maintain realtor signs and or riders at our facility for installation with a service request.
No additional fees are charged for storage.
Post it Right! Will maintain realtor signs and or riders at our facility for installation with a service request.
No additional fees are charged for storage.
If the post is stolen, missing, or broken, Post it Right will charge a lost post fee of $35.00. For an additional $15.00 trip charge, we will place a new post on the property.
The replacement brochure box fee is $7.00.
It is the responsibility of the property owner and or agent to insure compliance with all Home Owner Association rules and regulations.When gate codes are available, they should be submitted with the service request.
A trip fee will be charged if we have no access.